Common Nespresso® Vertuo® Problems and Issues and How to fix them

The Nespresso® VertuoLine® System took the world by storm which does not come as a surprise. With its smart and sleek design, the Vertuo® intelligent extraction system recognises each Nespresso® pod and therefor has an overall easy-to-use functionality. The Nespresso® VertuoLine® coffee machine seems like it came straight from the future!

But even though easy to use, the Nespresso® Vertuo® coffee machine is not without its problems. In this blog, we troubleshoot some of the most common Nespresso® Vertuo® problems and issues users have run into and tell you how to fix them. Read on to identify your specific Vertuo® problem and have your Vertuo® running as good as new in no time.

There are coffee grounds left in the cup

Perform a Vertuo® cleaning procedure twice. We recommend using the Caffenu Cleaning Pods for Vertuo® to ensure optimal cleaning of your Vertuo® coffee machine. The pod flushes out old coffee residues, germs and rancid smells and tannins in just 1 minute.

The light alternately blinks 3 times when turned on.

This is to indicate that the machine needs descaling. You can only operate your Vertuo® a few times after the first time this happened before descaling becomes absolutely necessary so it is best to descale as soon as possible. We recommend using the Caffenu Eco Descaler for Vertuo®.

The Vertuo® light is blinking or flashing white

This could be a Vertuo® firmware update. If you recently connected your new Vertuo® coffee machine to the Nespresso® App, it might be going through a firmware update. To restart the coffee machine, disconnect the power cord from the outlet and after 10 seconds, plug the machine back and wait 3 minutes until the light becomes steady.

There’s no light on the button

Your Vertuo® coffee machine has turned off automatically after 2 minutes of non-use to conserve energy. Simply push the button or unlock the machine.

The Vertuo® light blinks orange then goes back to white

The Vertuo® machine head is still unlocked. Move the lever further than the lock icon (or as far as it can go) on the lid to ensure that it is locked correctly.

The Vertuo® machine doesn’t start and has a blinking light

The machine is still unlocked, or the capsule isn’t properly inserted. Check that the capsule is fitted correctly, and the machine is locked properly. If you are running a descaling cycle, check that no capsule was forgotten in the machine and the handle is properly locked.

The machine doesn’t start; the light blinks alternately; 1 blink and 1 pause

Check that there is water in the Vertuo® tank and that the Vertuo® machine is properly locked.

Light displays half orange, and the other half yellow (Vertuo® Plus® specific)

It may be that you need to reset your machine. To reset your Vertuo® Plus®, follow the below steps.

  1. Remove any capsules from the machine.
  2. Press the “Lever” down for 3 seconds to turn OFF the machine.
  3. Push the “Coffee” button and “Lever” simultaneously and hold them for 3 seconds. The orange light will display.
  4. Then push the lever down 3 times, and press the “Coffee” button once.

Once you do this, the orange light will flash 3 times and turn steady orange.

The light blinks while the machine is running but only water is being dispensed

This means that the machine is executing a user request to clean, descale or empty the system. If this is not what you intended, push the button to stop it and exit cleaning/descaling mode by holding the button for 7 seconds.

The Machine is leaking or the coffee flow is unusual

Check that the Vertuo® water tank is positioned correctly. You can also run a Caffenu Cleaning Pod for Vertuo® through your coffee machine to ensure the pipes are not blocked. Old coffee residue stuck inside the machine can also sometimes cause leaking or poor coffee flow. Your Vertuo® machine will be sparkly clean after the use of just one pod.

We hope this guide was able to help you with some of the most common issues experienced with Nespresso® Vertuo® coffee machines. For any other problems, consult your Vertuo® manual or machine manufacturer. Alternatively, contact us at


Posted on July 13, 2023, in Uncategorized

This blog was posted in Uncategorized and tagged caffenu, nespresso troubleshooting, nespresso vertuo, Vertuo