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The Nespresso® VertuoLine® System took the world by storm which does not come as a surprise. With its smart and sleek design, the Vertuo® intelligent extraction system recognises each Nespresso® pod and therefor has an overall easy-to-use functionality. The Nespresso® VertuoLine® coffee machine seems like it came straight from the future!

But even though easy to use, the Nespresso® Vertuo® coffee machine is not without its problems. In this blog, we troubleshoot some of the most common Nespresso® Vertuo® problems and issues users have run into and tell you how to fix them. Read on to identify your specific Vertuo® problem and have your Vertuo® running as good as new in no time.

There are coffee grounds left in the cup

Perform a Vertuo® cleaning procedure twice. We recommend using the Caffenu Cleaning Pods for Vertuo® to ensure optimal cleaning of your Vertuo® coffee machine. The pod flushes out old coffee residues, germs and rancid smells and tannins in just 1 minute.

The light alternately blinks 3 times when turned on.

This is to indicate that the machine needs descaling. You can only operate your Vertuo® a few times after the first time this happened before descaling becomes absolutely necessary so it is best to descale as soon as possible. We recommend using the Caffenu Eco Descaler for Vertuo®.

The Vertuo® light is blinking or flashing white

This could be a Vertuo® firmware update. If you recently connected your new Vertuo® coffee machine to the Nespresso® App, it might be going through a firmware update. To restart the coffee machine, disconnect the power cord from the outlet and after 10 seconds, plug the machine back and wait 3 minutes until the light becomes steady.

There’s no light on the button

Your Vertuo® coffee machine has turned off automatically after 2 minutes of non-use to conserve energy. Simply push the button or unlock the machine.

The Vertuo® light blinks orange then goes back to white

The Vertuo® machine head is still unlocked. Move the lever further than the lock icon (or as far as it can go) on the lid to ensure that it is locked correctly.

The Vertuo® machine doesn’t start and has a blinking light

The machine is still unlocked, or the capsule isn’t properly inserted. Check that the capsule is fitted correctly, and the machine is locked properly. If you are running a descaling cycle, check that no capsule was forgotten in the machine and the handle is properly locked.

The machine doesn’t start; the light blinks alternately; 1 blink and 1 pause

Check that there is water in the Vertuo® tank and that the Vertuo® machine is properly locked.

Light displays half orange, and the other half yellow (Vertuo® Plus® specific)

It may be that you need to reset your machine. To reset your Vertuo® Plus®, follow the below steps.

  1. Remove any capsules from the machine.
  2. Press the “Lever” down for 3 seconds to turn OFF the machine.
  3. Push the “Coffee” button and “Lever” simultaneously and hold them for 3 seconds. The orange light will display.
  4. Then push the lever down 3 times, and press the “Coffee” button once.

Once you do this, the orange light will flash 3 times and turn steady orange.

The light blinks while the machine is running but only water is being dispensed

This means that the machine is executing a user request to clean, descale or empty the system. If this is not what you intended, push the button to stop it and exit cleaning/descaling mode by holding the button for 7 seconds.

The Machine is leaking or the coffee flow is unusual

Check that the Vertuo® water tank is positioned correctly. You can also run a Caffenu Cleaning Pod for Vertuo® through your coffee machine to ensure the pipes are not blocked. Old coffee residue stuck inside the machine can also sometimes cause leaking or poor coffee flow. Your Vertuo® machine will be sparkly clean after the use of just one pod.

We hope this guide was able to help you with some of the most common issues experienced with Nespresso® Vertuo® coffee machines. For any other problems, consult your Vertuo® manual or machine manufacturer. Alternatively, contact us at info@caffenu.com.

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Welcome to our step-by-step guide on how to use the Caffenu® Eco Power Descaler for Nespresso® Vertuo® machines. Descaling your Nespresso® machine is an important step in maintaining its optimal performance and ensuring the longevity of your machine. The Vertuo® Descaler® is specifically designed to remove built-up mineral deposits, which can negatively impact the taste of your coffee and even damage your machine over time.

In this guide, we will walk you through the entire descaling process, from preparing your machine to flushing out the descaling solution. With our easy-to-follow instructions, you’ll have your Nespresso® machine descaled and ready to brew delicious coffee in no time. So, let’s get started!

Important points to note before you start the descaling process:

Instructions for all Vertuo® Machines except Vertuo® Plus

  1. Empty the water tank, drip tray & capsule container. Ensure any used capsules are ejected and close the machine (do not lock).
  2. Place a 34 fl oz/1L container under the spout.
  3. Fill the water tank with one dose of descaler (3.38 fl oz/100 ml) and add 17 fl oz/0.5L of water.
  4. Close the machine (do not lock). Turn the machine on to heat up until the light is steady.
  5. Enter descaling mode by holding the button for about 9 seconds. The light will start blinking fast.
  6. Lock the machine and then unlock it again. Then hold the button for 9 seconds in “unlocked” position.
  7. To start descaling, lock the machine again and push the button once. The machine will stop automatically once the descaling cycle is complete.
  8. Let the machine stand for 5 minutes.
  9. Empty and rinse the water tank thoroughly and fill it with 34 fl oz/1L of fresh water.
  10. Press the button to begin the rinse cycle. The machine will stop automatically.
  11. Now exit descaling mode by holding the button for 9 seconds. (Not required with Vertuo®* Next). The button will stop blinking and turn steady.
  12. Descaling is now complete. Clean drip tray, cup stand, and capsule container.
  13. Allow the machine to cool for 5 minutes.
  14. Machine is ready to use.

Instructions for Vertuo® Plus®

  1. Empty the water tank, drip tray & capsule container. Ensure any used capsules are ejected and close the machine (do not lock).
  2. Place a 34 fl oz/1L container under the spout.
  3. Fill the water tank with one dose of descaler (3.38 fl oz/100 ml) and add 17 fl oz/0.5 L of water.
  4. Turn the machine on to heat up until the light is steady.
  5. Push the lever down for 3 seconds to turn the machine off.
  6. Enter descaling mode by pushing the lever and button down at the same time, for 3 seconds. The blinking orange light will indicate that you entered the functions menu.
  7. Press the lever down ONCE to enter the descaling function.
  8. Push the button to begin descaling. The machine will stop once the descaling is complete, and the orange light will blink during the entire process.
  9. Empty and rinse the water tank thoroughly and fill it with 34 fl oz/1L fresh water.
  10. Press the button to begin the rinse cycle. The machine will stop automatically. The orange light will blink once every 2 seconds, confirming the descaling process is complete.
  11. Exit descaling mode by pushing the lever and button down at the same time, for 3 seconds. The light will turn green and steady.
  12. Descaling is now complete. Clean drip tray, cup stand, and capsule container.
  13. Allow machine to cool for 5 minutes.
  14. Machine is ready to use.

Instructions for Vertuo® Lattissima®

Before Descaling: Have 800 ml (27.05 fl oz) of water ready, and a full bottle of 200 ml (6.75 fl oz) descaler.
Descaling time is ± 20 minutes.

  1. Eject any used capsules. Empty water tank, drip tray, and capsule container. Close machine and lock.
  2. Fill the water tank with 6.75 fl oz/200 ml descaler. Add water up to the “descale” mark on the water tank.
  3. Remove the descaling pipe from the back of the machine and connect it to the milk carafe plug. Put the water tank back in place.
  4. Place a 50 fl oz/1.5 L container under the coffee & descaling pipe spout.
  5. Machine will automatically enter descaling mode. The descale light flashes and the cappuccino button lights up during descaling.
  6. Press cappuccino button. The descaling solution flows alternately through the coffee outlet, descaling pipe, and drip tray.
  7. When the descaling cycle is finished (the water tank runs empty), the latte macchiato button lights up.
  8. Empty the drip tray, cup support and 1.5 L container.
  9. Thoroughly rinse and fill water tank up to “Max” level with fresh and potable water. Place 1.5 L container back under outlets.
  10. Press the latte macchiato button to begin the rinsing cycle. Rinsing continues until the water tank is empty.
  11. Once the rinsing cycle is finished, the machine goes back to ready mode. Remove the descaling pipe and store it. Rinse and dry the drip tray and used capsule container.
  12. Rinse and fill the water tank with fresh water. Wipe down machine exterior, and visible interior (gently). Machine ready.

Instructions for Vertuo® Creatista®

Before Descaling: Have 800 ml (27.05 fl oz) of water ready, and a full bottle of 200 ml (6.75 fl oz) descaler.
Descaling time is ± 20 minutes.

  1. Eject any used capsules and lock machine. Empty water tank, drip tray, and capsule container. Clean steam tip holes.
  2. Replace drip tray and capsule container.
  3. Place at least a 50 fl oz/1.5 L container under the coffee spout and steam wand.
  4. Fill the water tank with 6.75 fl oz/200 ml (one bottle) descaler. Add water up to the “descale” mark on the water tank.
  5. Put the water tank back in place.
  6. Press the steam and milk temperature button together for 6 seconds.
  7. To begin the descaling cycle, press the steam button.
  8. Once descaling cycle is complete, remove, empty, and thoroughly rinse the water tank, container, and drip tray.
  9. Fill water tank to “descale” level with fresh, potable water, and put back in place.
  10. Replace the drip tray and container.
  11. Press the steam button to begin the rinse cycle until tank is empty.
  12. Once complete, remove, empty and thoroughly rinse, the water tank, container, and drip tray.
  13. Wipe down machine exterior, and visible interior (gently). Machine ready.
Caffenu® Liquid Descaler for Nespresso® Vertuo®

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