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The Nespresso® VertuoLine® System took the world by storm which does not come as a surprise. With its smart and sleek design, the Vertuo® intelligent extraction system recognises each Nespresso® pod and therefor has an overall easy-to-use functionality. The Nespresso® VertuoLine® coffee machine seems like it came straight from the future!

But even though easy to use, the Nespresso® Vertuo® coffee machine is not without its problems. In this blog, we troubleshoot some of the most common Nespresso® Vertuo® problems and issues users have run into and tell you how to fix them. Read on to identify your specific Vertuo® problem and have your Vertuo® running as good as new in no time.

There are coffee grounds left in the cup

Perform a Vertuo® cleaning procedure twice. We recommend using the Caffenu Cleaning Pods for Vertuo® to ensure optimal cleaning of your Vertuo® coffee machine. The pod flushes out old coffee residues, germs and rancid smells and tannins in just 1 minute.

The light alternately blinks 3 times when turned on.

This is to indicate that the machine needs descaling. You can only operate your Vertuo® a few times after the first time this happened before descaling becomes absolutely necessary so it is best to descale as soon as possible. We recommend using the Caffenu Eco Descaler for Vertuo®.

The Vertuo® light is blinking or flashing white

This could be a Vertuo® firmware update. If you recently connected your new Vertuo® coffee machine to the Nespresso® App, it might be going through a firmware update. To restart the coffee machine, disconnect the power cord from the outlet and after 10 seconds, plug the machine back and wait 3 minutes until the light becomes steady.

There’s no light on the button

Your Vertuo® coffee machine has turned off automatically after 2 minutes of non-use to conserve energy. Simply push the button or unlock the machine.

The Vertuo® light blinks orange then goes back to white

The Vertuo® machine head is still unlocked. Move the lever further than the lock icon (or as far as it can go) on the lid to ensure that it is locked correctly.

The Vertuo® machine doesn’t start and has a blinking light

The machine is still unlocked, or the capsule isn’t properly inserted. Check that the capsule is fitted correctly, and the machine is locked properly. If you are running a descaling cycle, check that no capsule was forgotten in the machine and the handle is properly locked.

The machine doesn’t start; the light blinks alternately; 1 blink and 1 pause

Check that there is water in the Vertuo® tank and that the Vertuo® machine is properly locked.

Light displays half orange, and the other half yellow (Vertuo® Plus® specific)

It may be that you need to reset your machine. To reset your Vertuo® Plus®, follow the below steps.

  1. Remove any capsules from the machine.
  2. Press the “Lever” down for 3 seconds to turn OFF the machine.
  3. Push the “Coffee” button and “Lever” simultaneously and hold them for 3 seconds. The orange light will display.
  4. Then push the lever down 3 times, and press the “Coffee” button once.

Once you do this, the orange light will flash 3 times and turn steady orange.

The light blinks while the machine is running but only water is being dispensed

This means that the machine is executing a user request to clean, descale or empty the system. If this is not what you intended, push the button to stop it and exit cleaning/descaling mode by holding the button for 7 seconds.

The Machine is leaking or the coffee flow is unusual

Check that the Vertuo® water tank is positioned correctly. You can also run a Caffenu Cleaning Pod for Vertuo® through your coffee machine to ensure the pipes are not blocked. Old coffee residue stuck inside the machine can also sometimes cause leaking or poor coffee flow. Your Vertuo® machine will be sparkly clean after the use of just one pod.

We hope this guide was able to help you with some of the most common issues experienced with Nespresso® Vertuo® coffee machines. For any other problems, consult your Vertuo® manual or machine manufacturer. Alternatively, contact us at


Baristas and coffee lovers alike can agree that the ideal cappuccino or latte is served with perfectly textured and heated milk, which is achieved through the frothing and/or steaming of said milk. The taste and texture of the milk, on the other hand, are dependent on a well-maintained milk steamer or frother.

Milk circuits, steam wands, and frothers require regular cleaning due to the milk proteins and residue that can build up in and around the steam wand or frother. This build-up tends to cause blockages and leave nasty, sour-smelling milk on dairy equipment. Truthfully, no one even wants to imagine taking a first sip of a cappuccino and being hit with a foul smell that comes from old milk residue left in a frother.

Furthermore, old milk can harbor bacteria that could potentially have adverse effects on our health. This is certainly something to consider when serving milk-based drinks, whether in a commercial or home environment.

That is why cleaning and maintenance are essential; it keeps foul smells and build-up away while also assisting with the upkeep of diary equipment. Cleaning also helps keep bacteria at bay.

Caffenu provides baristas and coffee enthusiasts with the ultimate solutions for maintaining and cleaning steam wands, milk frothers, and other dairy equipment, including: An alkaline-based milk system cleaner and an acid-based milk system cleaner.

So, what’s the difference?

You might be asking what the differences between the two are. Essentially, it is the chemical make-up of the two, which slightly differs: one being an alkaline-based solution with a high pH and the other being acid-based with a low pH.

Both cleaners, acidic, and alkaline, serve as disinfectants that assist in hygienically cleaning the milk circuits and equipment.

You might also wonder which solution to use on what equipment. The truth is, either solution can be used on any dairy-based equipment. However, it is best practice to use what your machine’s manufacturer recommends; it may require both.

Coffee machines or milk systems that use hot water and/or steam to produce frothed milk would require an acidic milk system cleaner. This is especially the case where these machines are explicitly not descaled to remove limescale and rust build-up. Further, these machines are susceptible to limescale build-up as well as the milk proteins that accumulate in the milk circuit. A typical machine that could require acidic milk system cleaner, would be a commercial espresso machine’s steam wand and dairy components.

On the other hand, machines with systems that froth milk but have no water or steam come in contact with their milk circuit and/or components would require an alkaline-based solution. Also, this is because it is primarily milk proteins, fats, and oils that require breaking down, as opposed to the limescale that builds up from water/steam contact. Hence, there is no need for the acidic solution.

To conclude, the alkaline and the acidic milk system cleaners could be used with any dairy equipment, but each offers an active ingredient to serve its specific purpose.

We understand the frustration that comes from trying to brew your morning cappuccino only to find that your Nespresso® Lattissima® produces little to no milk foam. That is not the way to start a morning, but don’t worry! The Caffenu® Milk System Cleaner makes this an easy fix, and you will have your morning cuppa in no time!

It is likely that there’s some milk residue present. Not only can this clog up your milk system with sour milk, but it also provides the ideal environment for bacteria and germs to breed and thrive. We don’t even want to get into the old, smelly milk particles that may be present in your coffee! Gross!

Now, let’s get cleaning! If your Nespresso® Lattissima® has a “Clean” button, you can start there. Simply press the button and allow the machine to flush itself out. It is important to note that this does not deep clean your machine’s frother, but rather flushes out some blockage.

Next, you will need the Caffenu® Milk System Cleaner. Follow these steps:

  1. Create the cleaning solution in a container or directly in the milk container: Mix 50 ml of the Caffenu® Milk System Cleaner with 500 ml of cold water (if you have a smaller milk container, follow the 10:1 ratio, for example, if your milk system container is only 300 ml, add 30ml solution to 300 ml cold water).
  2. Insert the suction tube into the container with the cleaning solution
  3. Run the solution through the milk circuit.
  4. Repeat the process with clean cold water to thoroughly rinse all components.

As an extra measure, after completing the rinsing process, you can also disassemble the milk system and other accessories and wash the pieces either by hand or in a dishwasher. We also recommend regular cleaning & descaling maintenance to keep your Nespresso® Lattissima® in tip-top shape. The Caffenu® Nespresso® Compatible Descaling & Cleaning Kit is the perfect solution for monthly maintenance.

Once again, another year has come and just about gone. 2022 has been an opportunity to overcome the many challenges brought on by the previous two years, and truly exhibit the strength that arises through teamwork and persistence.

There is also much gratitude to express to our customer base for the massive support throughout this year. A big thanks is also due to our new customers who have welcomed the Caffenu brand onto their shelves!

Let us raise a cup of coffee to the year that has been!

2022 Caffenu Highlights

There are a few high points that require recognition this year; from new product launches to new relationships. 2022 has been a year for the Caffenu team to shift focus across many spheres, which includes creating room to develop new products and truly emphasise our passion for servicing the coffee industry.

Further efforts were put into launching a brand Nu website and creating plenty of educational video content and blogs, allowing coffee lovers to see the importance of cleaning a coffee machine and how to do it the right way.

New cleaning products for coffee machines such as Jura® and Breville® machines were also introduced. All of this is possible with the superb team at the Caffenu headquarters!

Check out our 2022 highlights video to see more of what the year had to offer.

We would once again like to thank all our incredible distributors, partners, resellers, and customers for your continued support and trust in our brand. This is to a future of strong and successful relationships.

We wish you a spectacular end to 2022 and an even greater 2023. Happy holidays to you and your loved ones. Cheers!

You love your Nespresso® machine, and it gives you love. You clean and descale it at least once a month to keep it in tip-top shape and stay on top of the maintenance schedule. Yet, sometimes, your machine only makes half a cup of coffee, or you end up with a watery and bitter cuppa. These things do tend to happen, even with proper maintenance and cleaning, but don’t fret! In this blog, you will find quick & easy solutions to some common Nespresso® issues that won’t cost you thousands!

Nespresso® Machine is making only half a cup

If your Nespresso® machine only makes half a cup lately, you might have to reset your machine to factory settings. Don’t worry, it’s less daunting than it sounds! This guide will help you reset or programme your machine to your specific needs in less than 5 minutes!

Nespresso® Machine is making watery coffee

Do you find that your Nespresso® machine is brewing more water than coffee? Yuck! We can only imagine the disappointment, but fear not! This blog will help you identify and rectify the problem, leaving you with a delicious, fresh cup of coffee with the appropriate amount of water!

Nespresso® Machine is clogged and pouring slowly

Is your Nespresso® machine clogged, giving you poor and very slow flow? Or pouring coffee slower or thinner than usual? It might be that coffee is not flowing properly or even flowing at all, just slowly dripping out of the machine. Or perhaps you are not happy with the amount of coffee you are getting in your cup lately? Read more here to find out how to fix and prevent the flow problem from occurring again in the future!

Nespresso® making bitter coffee

When brewing a Nespresso® coffee, you should expect to taste some sweetness, acidity, a pleasing body, and, of course, freshness with a pleasant aftertaste. One thing you should not expect is a foul, bitter taste. This is not to say there isn’t any bitter profile at all; however, an overwhelming bitterness should never be welcome in a cup. Learn how to get back that coffee deliciousness here!

Do you have any other issues not listed here? Find your problem & an easy solution in this blog and start enjoying your coffee the way it is meant to be enjoyed: hot, fresh & delicious!

Remember, a little maintenance goes a long way in preventing future problems, that’s why we recommend regular cleaning & descaling. Love your coffee machine and it will love you back!

Descaling is a very important step in maintaining your coffee machine & ensuring you get a perfectly hot & fresh cup of coffee. Descaling isn’t just for your coffee machine though; we recommend regular descaling on kettles & urns as well to keep them in tip-top shape.

Before we start, we recommend that you descale your coffee machine, kettle or urn every 2 – 4 months depending on how many cups you have per month and the water hardness of your area.

To descale your coffee machine, it is best to consult your manufacturer’s instruction manual for descaling and rinsing procedures as the below are general instructions. Most machines have a descaling setting.

Coffee Machines

  1. Empty 100ml (single dose) Caffenu Eco Descaler into the water tank with 500 ml of water to create the descaling solution.
  2. Place a large container under the brew spout and run approximately 200 ml of the solution through the brew cycle into the container.
  3. Run approximately 200 ml; of the solution through the steam wand (if your machine has one) into the container.
  4. Repeat steps 2 & 3 until all of the solution is used up, allowing the machine to sit for 5 minutes in between each run.
  5. Empty the water tank and rinse well.
  6. Rinse the machine by running one full tank of clean water through the machine (repeating steps 2 & 3 with water only).
  7. After you are done descaling your machine, clean the appliance and surrounding area with a clean, damp cloth.

Kettles & Urns

  1. Empty 100 ml (single dose) Caffenu Eco Descaler into the kettle or urn with 500 ml of water. For larger urns, use 200 ml (double dose) with 1l of water.
  2. Bring the appliance to boil and allow the boiled solution to stand for 10 min to ensure optimum scale removal.
  3. Empty the appliance carefully, directly into a sink and rinse thoroughly.
  4. Wipe the appliance with a clean and damp cloth.

In addition to using the Caffenu Eco descaler, we recommend using a Caffenu Cleaning Capsule (for your specific machine). Additionally, we recommend cleaning tablets if you own a professional, and/or fully automatic/bean to cup machine. Doing so not only ensures optimal machine performance and maintenance, but also for your health and the perfect cup of coffee every time!

Check out this video for easy visual instructions on how to use Caffenu Eco Descaler on a Nespresso® Machine:

Caffenu receives official Intertek certification. Thus proving the quality and effectiveness of the Caffenu coffee machine cleaning product line. Furthermore, verifying the safety in direct food contact applications! Intertek is a multinational inspection, product testing, and certification company that tested the Caffenu Range against high international standards.

Which products have been certified and what are they certified for?

Intertek tests were done on the following products: The Caffenu Eco Descaler, the Espresso Machine Cleaning Powder which is also used as an ingredient inside our Cleaning Capsule Range, our Milk System Cleaner, and Coffee Machine Cleaning Tablets. All test efforts came back with great results.

Certified as safe for use in direct food contact applications

The above product lines were put through an extensive set of testing, and are officially certified as safe for use as a cleaning agent in direct food contact applications. Caffenu has always ensured that our products, as well as their ingredients are safe for these applications, but receiving an official certificate once again reassures the safety and effectiveness of our cleaners and descalers to our consumers. All products are guaranteed to be safe for use with coffee machines, domestic and commercial.

Additionally, the product formulations were also assessed for toxological safety, and have all proven to be non-toxic. This is not just important for our consumers, dealing with the products, but furthermore for the environment, as Caffenu strives to develop eco-friendly products that use sustainable ingredients.

Certified as a disinfectant, kills 99.9% of bacteria

Furthermore, our Eco Descaler even though using a very eco-friendly formula, and Milk System Cleaner have been recognised and certified as disinfectants and antiseptics for use in food, industrial, domestic, and institutional areas. The EN 1276 test was done according to European standards and found that both products assist with the removal of 99.9% of germs and bacteria while still being safe for use as cleaners in direct food contact applications.

The official Intertek certifications that we have received assure us on an international level that our products are safe for use in all coffee equipment cleaning. It also assures our current and prospective clients and distributors that we follow a strict quality standards, and we are proud to develop products that are not only safe but also eco-friendly and effective.

Cleaning a coffee machine is vital for its performance and lifespan, as well as the quality of coffee it brews. We have previously posted about cleaning a Nespresso® Original machine and how you can do it. If you however own a Nespresso® Vertuo® machine, you might still be asking yourself how to clean it? Worry not, we are going to discuss Nespresso® Vertuo® Cleaning vs Nespresso® Original Cleaning.

Nespresso® Vertuo® Cleaning

Right now there is not many cleaning products available on the market for the Nespresso® Vertuo® aside from a descaler for limescale prevention/removal. The machine does however have a rinsing cycle “feature”, which flushes water out the machine. This flush cycle however lacks the required foaming action to remove hardened coffee oils and tannins. Until a cleaning capsule is available for the Vertuo® system, the water only flush cycle will unfortunately be your only option to flush out your machine.

You should also clean the externals of the machine with a soft, damp cloth and soak the drip tray, capsule basket, and water tank. Using the descaler will also ensure you prevent limescale and mineral build-up, keeping your machine in good working order to brew hot coffee.

Nespresso® Original Cleaning

Nespresso® Original capsule machines have a more intensive cleaning solution available. Original machines such as the Nespresso® Essenza®, Inissia® etc., have a convenient and easy-to-use cleaning capsule at hand.

The cleaning capsule has a unique foaming action which penetrates inaccessible parts of these machines, flushing out coffee residues and oils. This cleaning helps keep the machine working properly, bacteria away, and most importantly, your coffee fresh.

Like any other coffee machine, these machines also have to be descaled, keeping the limescale and mineral build-up at bay. The Nespresso® Original can easily be descaled without too many steps to follow, but always be sure to follow the usage instructions from both your machine manufacturer and the descaler instructions.

If you are in need of a cleaning routine for your Nespresso® Original machine, then you will find the best spring cleaning routine here. It will take you less than 5 minutes to enjoy a perfectly fresh cup of coffee!

Hopefully you now have a better understanding of Nespresso® Vertuo® cleaning vs Nespresso® Original cleaning! If not, contact us and we will be happy to assist.

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