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The Nespresso® VertuoLine® System took the world by storm which does not come as a surprise. With its smart and sleek design, the Vertuo® intelligent extraction system recognises each Nespresso® pod and therefor has an overall easy-to-use functionality. The Nespresso® VertuoLine® coffee machine seems like it came straight from the future!

But even though easy to use, the Nespresso® Vertuo® coffee machine is not without its problems. In this blog, we troubleshoot some of the most common Nespresso® Vertuo® problems and issues users have run into and tell you how to fix them. Read on to identify your specific Vertuo® problem and have your Vertuo® running as good as new in no time.

There are coffee grounds left in the cup

Perform a Vertuo® cleaning procedure twice. We recommend using the Caffenu Cleaning Pods for Vertuo® to ensure optimal cleaning of your Vertuo® coffee machine. The pod flushes out old coffee residues, germs and rancid smells and tannins in just 1 minute.

The light alternately blinks 3 times when turned on.

This is to indicate that the machine needs descaling. You can only operate your Vertuo® a few times after the first time this happened before descaling becomes absolutely necessary so it is best to descale as soon as possible. We recommend using the Caffenu Eco Descaler for Vertuo®.

The Vertuo® light is blinking or flashing white

This could be a Vertuo® firmware update. If you recently connected your new Vertuo® coffee machine to the Nespresso® App, it might be going through a firmware update. To restart the coffee machine, disconnect the power cord from the outlet and after 10 seconds, plug the machine back and wait 3 minutes until the light becomes steady.

There’s no light on the button

Your Vertuo® coffee machine has turned off automatically after 2 minutes of non-use to conserve energy. Simply push the button or unlock the machine.

The Vertuo® light blinks orange then goes back to white

The Vertuo® machine head is still unlocked. Move the lever further than the lock icon (or as far as it can go) on the lid to ensure that it is locked correctly.

The Vertuo® machine doesn’t start and has a blinking light

The machine is still unlocked, or the capsule isn’t properly inserted. Check that the capsule is fitted correctly, and the machine is locked properly. If you are running a descaling cycle, check that no capsule was forgotten in the machine and the handle is properly locked.

The machine doesn’t start; the light blinks alternately; 1 blink and 1 pause

Check that there is water in the Vertuo® tank and that the Vertuo® machine is properly locked.

Light displays half orange, and the other half yellow (Vertuo® Plus® specific)

It may be that you need to reset your machine. To reset your Vertuo® Plus®, follow the below steps.

  1. Remove any capsules from the machine.
  2. Press the “Lever” down for 3 seconds to turn OFF the machine.
  3. Push the “Coffee” button and “Lever” simultaneously and hold them for 3 seconds. The orange light will display.
  4. Then push the lever down 3 times, and press the “Coffee” button once.

Once you do this, the orange light will flash 3 times and turn steady orange.

The light blinks while the machine is running but only water is being dispensed

This means that the machine is executing a user request to clean, descale or empty the system. If this is not what you intended, push the button to stop it and exit cleaning/descaling mode by holding the button for 7 seconds.

The Machine is leaking or the coffee flow is unusual

Check that the Vertuo® water tank is positioned correctly. You can also run a Caffenu Cleaning Pod for Vertuo® through your coffee machine to ensure the pipes are not blocked. Old coffee residue stuck inside the machine can also sometimes cause leaking or poor coffee flow. Your Vertuo® machine will be sparkly clean after the use of just one pod.

We hope this guide was able to help you with some of the most common issues experienced with Nespresso® Vertuo® coffee machines. For any other problems, consult your Vertuo® manual or machine manufacturer. Alternatively, contact us at info@caffenu.com.

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Welcome to our step-by-step guide on how to use the Caffenu® Eco Power Descaler for Nespresso® Vertuo® machines. Descaling your Nespresso® machine is an important step in maintaining its optimal performance and ensuring the longevity of your machine. The Vertuo® Descaler® is specifically designed to remove built-up mineral deposits, which can negatively impact the taste of your coffee and even damage your machine over time.

In this guide, we will walk you through the entire descaling process, from preparing your machine to flushing out the descaling solution. With our easy-to-follow instructions, you’ll have your Nespresso® machine descaled and ready to brew delicious coffee in no time. So, let’s get started!

Important points to note before you start the descaling process:

Instructions for all Vertuo® Machines except Vertuo® Plus

  1. Empty the water tank, drip tray & capsule container. Ensure any used capsules are ejected and close the machine (do not lock).
  2. Place a 34 fl oz/1L container under the spout.
  3. Fill the water tank with one dose of descaler (3.38 fl oz/100 ml) and add 17 fl oz/0.5L of water.
  4. Close the machine (do not lock). Turn the machine on to heat up until the light is steady.
  5. Enter descaling mode by holding the button for about 9 seconds. The light will start blinking fast.
  6. Lock the machine and then unlock it again. Then hold the button for 9 seconds in “unlocked” position.
  7. To start descaling, lock the machine again and push the button once. The machine will stop automatically once the descaling cycle is complete.
  8. Let the machine stand for 5 minutes.
  9. Empty and rinse the water tank thoroughly and fill it with 34 fl oz/1L of fresh water.
  10. Press the button to begin the rinse cycle. The machine will stop automatically.
  11. Now exit descaling mode by holding the button for 9 seconds. (Not required with Vertuo®* Next). The button will stop blinking and turn steady.
  12. Descaling is now complete. Clean drip tray, cup stand, and capsule container.
  13. Allow the machine to cool for 5 minutes.
  14. Machine is ready to use.

Instructions for Vertuo® Plus®

  1. Empty the water tank, drip tray & capsule container. Ensure any used capsules are ejected and close the machine (do not lock).
  2. Place a 34 fl oz/1L container under the spout.
  3. Fill the water tank with one dose of descaler (3.38 fl oz/100 ml) and add 17 fl oz/0.5 L of water.
  4. Turn the machine on to heat up until the light is steady.
  5. Push the lever down for 3 seconds to turn the machine off.
  6. Enter descaling mode by pushing the lever and button down at the same time, for 3 seconds. The blinking orange light will indicate that you entered the functions menu.
  7. Press the lever down ONCE to enter the descaling function.
  8. Push the button to begin descaling. The machine will stop once the descaling is complete, and the orange light will blink during the entire process.
  9. Empty and rinse the water tank thoroughly and fill it with 34 fl oz/1L fresh water.
  10. Press the button to begin the rinse cycle. The machine will stop automatically. The orange light will blink once every 2 seconds, confirming the descaling process is complete.
  11. Exit descaling mode by pushing the lever and button down at the same time, for 3 seconds. The light will turn green and steady.
  12. Descaling is now complete. Clean drip tray, cup stand, and capsule container.
  13. Allow machine to cool for 5 minutes.
  14. Machine is ready to use.

Instructions for Vertuo® Lattissima®

Before Descaling: Have 800 ml (27.05 fl oz) of water ready, and a full bottle of 200 ml (6.75 fl oz) descaler.
Descaling time is ± 20 minutes.

  1. Eject any used capsules. Empty water tank, drip tray, and capsule container. Close machine and lock.
  2. Fill the water tank with 6.75 fl oz/200 ml descaler. Add water up to the “descale” mark on the water tank.
  3. Remove the descaling pipe from the back of the machine and connect it to the milk carafe plug. Put the water tank back in place.
  4. Place a 50 fl oz/1.5 L container under the coffee & descaling pipe spout.
  5. Machine will automatically enter descaling mode. The descale light flashes and the cappuccino button lights up during descaling.
  6. Press cappuccino button. The descaling solution flows alternately through the coffee outlet, descaling pipe, and drip tray.
  7. When the descaling cycle is finished (the water tank runs empty), the latte macchiato button lights up.
  8. Empty the drip tray, cup support and 1.5 L container.
  9. Thoroughly rinse and fill water tank up to “Max” level with fresh and potable water. Place 1.5 L container back under outlets.
  10. Press the latte macchiato button to begin the rinsing cycle. Rinsing continues until the water tank is empty.
  11. Once the rinsing cycle is finished, the machine goes back to ready mode. Remove the descaling pipe and store it. Rinse and dry the drip tray and used capsule container.
  12. Rinse and fill the water tank with fresh water. Wipe down machine exterior, and visible interior (gently). Machine ready.

Instructions for Vertuo® Creatista®

Before Descaling: Have 800 ml (27.05 fl oz) of water ready, and a full bottle of 200 ml (6.75 fl oz) descaler.
Descaling time is ± 20 minutes.

  1. Eject any used capsules and lock machine. Empty water tank, drip tray, and capsule container. Clean steam tip holes.
  2. Replace drip tray and capsule container.
  3. Place at least a 50 fl oz/1.5 L container under the coffee spout and steam wand.
  4. Fill the water tank with 6.75 fl oz/200 ml (one bottle) descaler. Add water up to the “descale” mark on the water tank.
  5. Put the water tank back in place.
  6. Press the steam and milk temperature button together for 6 seconds.
  7. To begin the descaling cycle, press the steam button.
  8. Once descaling cycle is complete, remove, empty, and thoroughly rinse the water tank, container, and drip tray.
  9. Fill water tank to “descale” level with fresh, potable water, and put back in place.
  10. Replace the drip tray and container.
  11. Press the steam button to begin the rinse cycle until tank is empty.
  12. Once complete, remove, empty and thoroughly rinse, the water tank, container, and drip tray.
  13. Wipe down machine exterior, and visible interior (gently). Machine ready.
Caffenu® Liquid Descaler for Nespresso® Vertuo®

Baristas and coffee lovers alike can agree that the ideal cappuccino or latte is served with perfectly textured and heated milk, which is achieved through the frothing and/or steaming of said milk. The taste and texture of the milk, on the other hand, are dependent on a well-maintained milk steamer or frother.

Milk circuits, steam wands, and frothers require regular cleaning due to the milk proteins and residue that can build up in and around the steam wand or frother. This build-up tends to cause blockages and leave nasty, sour-smelling milk on dairy equipment. Truthfully, no one even wants to imagine taking a first sip of a cappuccino and being hit with a foul smell that comes from old milk residue left in a frother.

Furthermore, old milk can harbor bacteria that could potentially have adverse effects on our health. This is certainly something to consider when serving milk-based drinks, whether in a commercial or home environment.

That is why cleaning and maintenance are essential; it keeps foul smells and build-up away while also assisting with the upkeep of diary equipment. Cleaning also helps keep bacteria at bay.

Caffenu provides baristas and coffee enthusiasts with the ultimate solutions for maintaining and cleaning steam wands, milk frothers, and other dairy equipment, including: An alkaline-based milk system cleaner and an acid-based milk system cleaner.

So, what’s the difference?

You might be asking what the differences between the two are. Essentially, it is the chemical make-up of the two, which slightly differs: one being an alkaline-based solution with a high pH and the other being acid-based with a low pH.

Both cleaners, acidic, and alkaline, serve as disinfectants that assist in hygienically cleaning the milk circuits and equipment.

You might also wonder which solution to use on what equipment. The truth is, either solution can be used on any dairy-based equipment. However, it is best practice to use what your machine’s manufacturer recommends; it may require both.

Coffee machines or milk systems that use hot water and/or steam to produce frothed milk would require an acidic milk system cleaner. This is especially the case where these machines are explicitly not descaled to remove limescale and rust build-up. Further, these machines are susceptible to limescale build-up as well as the milk proteins that accumulate in the milk circuit. A typical machine that could require acidic milk system cleaner, would be a commercial espresso machine’s steam wand and dairy components.

On the other hand, machines with systems that froth milk but have no water or steam come in contact with their milk circuit and/or components would require an alkaline-based solution. Also, this is because it is primarily milk proteins, fats, and oils that require breaking down, as opposed to the limescale that builds up from water/steam contact. Hence, there is no need for the acidic solution.

To conclude, the alkaline and the acidic milk system cleaners could be used with any dairy equipment, but each offers an active ingredient to serve its specific purpose.

Valentine’s Day is here, and there’s no doubt you are showering those closest to you with love and appreciation! But what about your coffee machine? If you love your coffee machine, you need to show it. But how can you do that? It’s not like it would enjoy a hug.

The answer is simple: maintenance through regular cleaning & descaling!

Cleaning your coffee machine and equipment is essential for keeping your machine in top performance, as well as the taste of the coffee.

Cleaning your coffee machine with a Caffenu Cleaning Capsule will help with:

Descaling your coffee machine every 3 – 6 months with the Caffenu liquid descaler will help with removing limescale, calcium, and rust build-up from your coffee machine’s heating element & pipes, which will not only improve your coffee’s taste & temperature but will also enhance its performance as well as extend its lifespan!

Check out our reseller page to see where you can find Caffenu products in your area! And remember, love your machine, and it will love you back! ❤

Have you noticed your espresso machine is not working like it use to? Suddenly you only get half a cup of coffee instead of a full cup. Did the problem still persist after trying our Caffenu® Cleaning Capsules & Descaler?

Well, we have some good news! There’s no need to throw out your Nespresso® machine and replace it. This one is an easy fix! If your Nespresso only gives you half a cup, its most likely that you accidentally reprogrammed the pour volume. This can happen when you push the button to start and then push it again to stop before it has completed its pre-programmed pour.

A factory reset is really easy to do and will take you back to the original pour volumes (40ml, 100ml and for some machines, 25ml). We have compiled a list of how to program or reset some of the most popular Nespresso® machines. Find your machine below and simply reset its pour volume to factory settings or to your desired preference.

 

Nespresso® Pixie®

Did you know that your Nespresso® Pixie® is designed to remember your favourite cup size?

If you mainly use the espresso function, then your Pixie® automatically selects this function the next time you make a cup of coffee. It also allows you to set the desired amount of water precisely according to your preferences.

Here’s how to set your desired amount of water:

  1. Make sure the machine is turned on and the water container is full.
  2. A button will flash for 25 seconds until the water is hot.
  3. The machine is ready when the light stops flashing.
  4. Insert a coffee capsule into the capsule compartment.
  5. Press and hold the button/function you wish to program.
  6. Release the button when you have brewed the desired amount of coffee.

You have now set the desired amount of water and the machine is ready for use again.

Restore your Nespresso® Pixie® to factory settings:

  1. Turn off the machine.
  2. Hold the Lungo button down while turning on the machine.
  3. Your Nespresso Pixie® is now restored to factory settings.

Nespresso® Inissia® & Citiz®

You can also set your Nespresso® Inissia® or Citiz® machine to remember exactly how you like your coffee. Both Nespresso® Inissia® & Citiz® work the same way.

To set your preferred cup size, follow the below instructions:

  1. Turn on the machine and fill the water tank.
  2. Allow the machine to warm up so it is ready for use.
  3. Open the handle completely and insert your favourite coffee capsule.
  4. Press and hold the button/function you wish to program (Espresso or Lungo).
  5. Release the button when you have reached the desired amount of water.
  6. The machine is now ready for use and adjusted according to your needs.

Restore Factory Settings on your Nespresso® Inissia®

If you want to restore the factory settings and get back to the amount of water the machine was originally set on, follow these instructions:

  1. Turn off the machine’s power button.
  2. Then hold Lungo button for 5 seconds while the machine is turned off.
  3. The buttons will flash rapidly three times, and your Nespresso Inissia® should now been restored to factory settings.

Do you want to restore the factory settings on your Nespresso® Citiz® follow these instructions:

  1. Turn off the power button on the right side of the machine.
  2. Hold the Lungo button while turning on the machine.
  3. Your Nespresso Citiz® has now been restored to factory default settings

Nespresso® Essenza®

How to set your machine to make your coffee exactly as you like it:

  1. Make sure the machine is turned on and the water container is full.
  2. When the light stops flashing, the machine is ready
  3. Now open the capsule compartment and insert a coffee capsule
  4. Press and hold the button / function you wish to program.
  5. Release the button when you have brewed the desired amount of coffee.

You have now set the desired amount of water and the machine is ready for use again.

Do you want to restore the factory settings on your Nespresso Essenza®? Follow the instructions below:

  1. Turn off the machine
  2. Turn your machine back on while holding Lungo button.
  3. Your Nespresso Essenza® has now been restored to factory settings

Nespresso® U® Model

The Nespresso® U® model has three different buttons or cup sizes to choose from – Lungo, Espresso or Ristretto. We recommend a cup size of 100 ml for a Lungo, 40 ml for an Espresso and 25 ml for a Ristretto.

Use the instructions below to set the desired cup size:

  1. Make sure the machine is turned on and the water container is filled.
  2. When the machine is ready for use, insert a coffee capsule.
  3. Now press the button / function you wish to program and hold the button.
  4. Release the button when you have reached the desired amount of water

You have now set the desired amount of water and the machine is ready for use again.

To restore the factory settings on your Nespresso® U® machine, follow these instructions:

  1. Turn on your Nespresso® U® machine.
  2. Press the Lungo and Espresso buttons at the same time and hold them for 4 seconds.
  3. Your machine has now been restored to factory settings.

After you restore the factory settings, your machine will make a 40ml Espresso, a 110ml Lungo and a 25ml Ristretto.

Lattissima Touch®

The Lattissima Touch ® has 6 different buttons that can be used to brew coffee – The three buttons on the left make Lungo, Espresso and Ristretto, and the 3 buttons on the right make Latte macchiato, cappuccino and hot milk. We recommend a cup size of 100 ml for a Lungo, 40 ml for an Espresso and 25 ml for a Ristretto.

Here are the instructions to set the desired cup size:

  1. Make sure the machine is turned on and the water container is full.
  2. A button will flash for 25 seconds until the water is hot. When the light stops flashing, the machine is ready.
  3. Now open the handle completely and load a coffee capsule.
  4. Press and hold the button/function you wish to program.
  5. Release the button when you have reached the desired amount of water.

To set the cup size for your latte macchiato and cappuccino use the instructions below to set the cup size. When setting these, be sure to define the amount of both milk and coffee:

  1. Make sure the machine is turned on and the water tank and the milk container is full.
  2. A button will flash for 25 seconds until the water is hot. When the light stops flashing, the machine is ready.
  3. Now open the handle completely and load a coffee capsule.
  4. Press and hold the button / function you wish to program.
  5. Release the button when you have reached the desired amount of milk.
  6. The button will flash three times to confirm the setting is stored.
  7. Press and hold the button again to set the amount of coffee you´d like.
  8. Release the button when you reach the desired amount of coffee.

You have now set the desired amount of water and the machine is ready for use again.

If you want to restore the factory settings on your Nespresso® Lattissima Touch®, follow these instructions:

  1. Turn on the machine and remove the milk container.
  2. Press the Latte Macchiato- and Warm milk buttons together and hold them for 3 seconds.
  3. Then click once on the following buttons: Heat the milk, Cappuccino, Latte macchiato, Lungo, Espresso & Ristretto. NOTE: This must be done in quick succession, without interruption.
  4. Then the hot milk button will flash. Press it to confirm that you want to restore the factory settings.
  5. All the buttons will flash 3 times and your machine is now restored to factory settings

After you restore the factory settings on your Lattissima Touch®, the machine will produce the following amounts:

Nespresso® Lattissima® & Lattissima+®

On a Lattissima® you will find 4 different buttons. The two buttons on the right are for Lungo and Espresso and the 2 buttons on the left are for Latte macchiato and cappuccino.

You can use the instructions below to set the cup size of your Lungo and Espresso as it suits you.

  1. Make sure the machine is turned on and the water container is full.
  2. A button will flash for 25 seconds until the water is hot. When the light stops flashing, the machine is ready
  3. Now open the handle completely and load a coffee capsule
  4. Press and hold the button / function you wish to program.
  5. Release the button when you have reached the desired amount of water
  6. The button will flash 3 times to confirm the new setting.

Use the instructions below to set your favourite cup size for a latte macchiato and cappuccino. When setting these be sure to define the amount of both milk and coffee:

  1. Make sure the machine is turned on, and the water tank and the milk container is full.
  2. A button will flash for 25 seconds until the water is hot. The light will stop flashing when the machine is ready.
  3. Now open the handle completely and load a capsule.
  4. Press and hold the button/function you wish to program.
  5. Release the button when you have reached the desired amount of milk.
  6. The button will flash three times to confirm the setting is stored.
  7. Press and hold the button again to set the amount of coffee you´d like.
  8. Release the button when you reach the desired amount of coffee.
  9. The button will flash 3 times to confirm the new setting.

You have now set the desired amount of water and the machine is ready for use again.

To restore default settings on your Nespresso® Lattissima® follow the instructions below:

  1. Turn on the machine
  2. Hold the power button for 5 seconds while the machine is on.
  3. The buttons will blink 3 times indicating that your machine has been restored to factory settings.

After you restore the factory settings on your Nespresso Lattissima®, the machine will produce the following amounts:

If you did not find your machine in this list, you can also consult the Owner’s Manual for your specific machine to find out how to program your desired amounts or to reset your Nespresso’s® factory settings. In addition to resetting or programming your machine, we recommend using the Caffenu® Nespresso Compatible Cleaning & Descaling Kit to clean and maintain your machine. A little TLC goes a long way!

We understand the frustration that comes from trying to brew your morning cappuccino only to find that your Nespresso® Lattissima® produces little to no milk foam. That is not the way to start a morning, but don’t worry! The Caffenu® Milk System Cleaner makes this an easy fix, and you will have your morning cuppa in no time!

It is likely that there’s some milk residue present. Not only can this clog up your milk system with sour milk, but it also provides the ideal environment for bacteria and germs to breed and thrive. We don’t even want to get into the old, smelly milk particles that may be present in your coffee! Gross!

Now, let’s get cleaning! If your Nespresso® Lattissima® has a “Clean” button, you can start there. Simply press the button and allow the machine to flush itself out. It is important to note that this does not deep clean your machine’s frother, but rather flushes out some blockage.

Next, you will need the Caffenu® Milk System Cleaner. Follow these steps:

  1. Create the cleaning solution in a container or directly in the milk container: Mix 50 ml of the Caffenu® Milk System Cleaner with 500 ml of cold water (if you have a smaller milk container, follow the 10:1 ratio, for example, if your milk system container is only 300 ml, add 30ml solution to 300 ml cold water).
  2. Insert the suction tube into the container with the cleaning solution
  3. Run the solution through the milk circuit.
  4. Repeat the process with clean cold water to thoroughly rinse all components.

As an extra measure, after completing the rinsing process, you can also disassemble the milk system and other accessories and wash the pieces either by hand or in a dishwasher. We also recommend regular cleaning & descaling maintenance to keep your Nespresso® Lattissima® in tip-top shape. The Caffenu® Nespresso® Compatible Descaling & Cleaning Kit is the perfect solution for monthly maintenance.

Once again, another year has come and just about gone. 2022 has been an opportunity to overcome the many challenges brought on by the previous two years, and truly exhibit the strength that arises through teamwork and persistence.

There is also much gratitude to express to our customer base for the massive support throughout this year. A big thanks is also due to our new customers who have welcomed the Caffenu brand onto their shelves!

Let us raise a cup of coffee to the year that has been!

2022 Caffenu Highlights

There are a few high points that require recognition this year; from new product launches to new relationships. 2022 has been a year for the Caffenu team to shift focus across many spheres, which includes creating room to develop new products and truly emphasise our passion for servicing the coffee industry.

Further efforts were put into launching a brand Nu website and creating plenty of educational video content and blogs, allowing coffee lovers to see the importance of cleaning a coffee machine and how to do it the right way.

New cleaning products for coffee machines such as Jura® and Breville® machines were also introduced. All of this is possible with the superb team at the Caffenu headquarters!

Check out our 2022 highlights video to see more of what the year had to offer.

We would once again like to thank all our incredible distributors, partners, resellers, and customers for your continued support and trust in our brand. This is to a future of strong and successful relationships.

We wish you a spectacular end to 2022 and an even greater 2023. Happy holidays to you and your loved ones. Cheers!

You love your Nespresso® machine, and it gives you love. You clean and descale it at least once a month to keep it in tip-top shape and stay on top of the maintenance schedule. Yet, sometimes, your machine only makes half a cup of coffee, or you end up with a watery and bitter cuppa. These things do tend to happen, even with proper maintenance and cleaning, but don’t fret! In this blog, you will find quick & easy solutions to some common Nespresso® issues that won’t cost you thousands!

Nespresso® Machine is making only half a cup

If your Nespresso® machine only makes half a cup lately, you might have to reset your machine to factory settings. Don’t worry, it’s less daunting than it sounds! This guide will help you reset or programme your machine to your specific needs in less than 5 minutes!

Nespresso® Machine is making watery coffee

Do you find that your Nespresso® machine is brewing more water than coffee? Yuck! We can only imagine the disappointment, but fear not! This blog will help you identify and rectify the problem, leaving you with a delicious, fresh cup of coffee with the appropriate amount of water!

Nespresso® Machine is clogged and pouring slowly

Is your Nespresso® machine clogged, giving you poor and very slow flow? Or pouring coffee slower or thinner than usual? It might be that coffee is not flowing properly or even flowing at all, just slowly dripping out of the machine. Or perhaps you are not happy with the amount of coffee you are getting in your cup lately? Read more here to find out how to fix and prevent the flow problem from occurring again in the future!

Nespresso® making bitter coffee

When brewing a Nespresso® coffee, you should expect to taste some sweetness, acidity, a pleasing body, and, of course, freshness with a pleasant aftertaste. One thing you should not expect is a foul, bitter taste. This is not to say there isn’t any bitter profile at all; however, an overwhelming bitterness should never be welcome in a cup. Learn how to get back that coffee deliciousness here!

Do you have any other issues not listed here? Find your problem & an easy solution in this blog and start enjoying your coffee the way it is meant to be enjoyed: hot, fresh & delicious!

Remember, a little maintenance goes a long way in preventing future problems, that’s why we recommend regular cleaning & descaling. Love your coffee machine and it will love you back!

Descaling is a very important step in maintaining your coffee machine & ensuring you get a perfectly hot & fresh cup of coffee. Descaling isn’t just for your coffee machine though; we recommend regular descaling on kettles & urns as well to keep them in tip-top shape.

Before we start, we recommend that you descale your coffee machine, kettle or urn every 2 – 4 months depending on how many cups you have per month and the water hardness of your area.

To descale your coffee machine, it is best to consult your manufacturer’s instruction manual for descaling and rinsing procedures as the below are general instructions. Most machines have a descaling setting.

Coffee Machines

  1. Empty 100ml (single dose) Caffenu Eco Descaler into the water tank with 500 ml of water to create the descaling solution.
  2. Place a large container under the brew spout and run approximately 200 ml of the solution through the brew cycle into the container.
  3. Run approximately 200 ml; of the solution through the steam wand (if your machine has one) into the container.
  4. Repeat steps 2 & 3 until all of the solution is used up, allowing the machine to sit for 5 minutes in between each run.
  5. Empty the water tank and rinse well.
  6. Rinse the machine by running one full tank of clean water through the machine (repeating steps 2 & 3 with water only).
  7. After you are done descaling your machine, clean the appliance and surrounding area with a clean, damp cloth.

Kettles & Urns

  1. Empty 100 ml (single dose) Caffenu Eco Descaler into the kettle or urn with 500 ml of water. For larger urns, use 200 ml (double dose) with 1l of water.
  2. Bring the appliance to boil and allow the boiled solution to stand for 10 min to ensure optimum scale removal.
  3. Empty the appliance carefully, directly into a sink and rinse thoroughly.
  4. Wipe the appliance with a clean and damp cloth.

In addition to using the Caffenu Eco descaler, we recommend using a Caffenu Cleaning Capsule (for your specific machine). Additionally, we recommend cleaning tablets if you own a professional, and/or fully automatic/bean to cup machine. Doing so not only ensures optimal machine performance and maintenance, but also for your health and the perfect cup of coffee every time!

Check out this video for easy visual instructions on how to use Caffenu Eco Descaler on a Nespresso® Machine:

Have you ever splurged on some seriously good beans only to end up with a disappointing espresso? Its definitely happened to us! But don’t worry, here are 3 common mistakes to avoid when making your next cuppa, ensuring you end up with the freshest, smoothest coffee in town!

1. The Freshness of the Coffee

The first mistake most people make when trying to create the perfect espresso at home is not using freshly roasted or ground coffee. Coffee begins to oxidize or “age” once roasted. Most professional baristas agree that coffee is at its best 2 – 5 days after being roasted. However, you can still use them, ideally, between 7 and 14 days when properly sealed and stored. The fresher the coffee, the richer the taste! It is also advised to ground the exact quantity necessary for the number of cups you are about to brew. This is because subtle aromatic compounds of coffee start deteriorating minutes after grinding.

2. The milk

We do not recommend using low-fat milk for frothing, as it will leave you with milk filled with bubbles and no texture, which will result in a less smooth, unbalanced coffee. It will not be as rich or sweet, which could be why your lattes and cappuccinos sometimes feel like a flop.

3. Not Cleaning Your Machine

Cleaning your machine is one of the most important but most often overlooked parts of owning an espresso machine. Daily and weekly cleaning & maintenance are essential for your coffee machine’s longevity & to ensure the perfect cup of coffee. We recommend using the Caffenu Cleaning Powder or the Caffenu Tablets Blister to ensure the internal components of your machine stay sparkly clean & fresh while the Caffenu Milk System Cleaner will help keep bacteria at bay when it comes to your built-in steam wand.

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