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The Nespresso® VertuoLine® System took the world by storm which does not come as a surprise. With its smart and sleek design, the Vertuo® intelligent extraction system recognises each Nespresso® pod and therefor has an overall easy-to-use functionality. The Nespresso® VertuoLine® coffee machine seems like it came straight from the future!
But even though easy to use, the Nespresso® Vertuo® coffee machine is not without its problems. In this blog, we troubleshoot some of the most common Nespresso® Vertuo® problems and issues users have run into and tell you how to fix them. Read on to identify your specific Vertuo® problem and have your Vertuo® running as good as new in no time.
Perform a Vertuo® cleaning procedure twice. We recommend using the Caffenu Cleaning Pods for Vertuo® to ensure optimal cleaning of your Vertuo® coffee machine. The pod flushes out old coffee residues, germs and rancid smells and tannins in just 1 minute.
This is to indicate that the machine needs descaling. You can only operate your Vertuo® a few times after the first time this happened before descaling becomes absolutely necessary so it is best to descale as soon as possible. We recommend using the Caffenu Eco Descaler for Vertuo®.
This could be a Vertuo® firmware update. If you recently connected your new Vertuo® coffee machine to the Nespresso® App, it might be going through a firmware update. To restart the coffee machine, disconnect the power cord from the outlet and after 10 seconds, plug the machine back and wait 3 minutes until the light becomes steady.
Your Vertuo® coffee machine has turned off automatically after 2 minutes of non-use to conserve energy. Simply push the button or unlock the machine.
The Vertuo® machine head is still unlocked. Move the lever further than the lock icon (or as far as it can go) on the lid to ensure that it is locked correctly.
The machine is still unlocked, or the capsule isn’t properly inserted. Check that the capsule is fitted correctly, and the machine is locked properly. If you are running a descaling cycle, check that no capsule was forgotten in the machine and the handle is properly locked.
Check that there is water in the Vertuo® tank and that the Vertuo® machine is properly locked.
It may be that you need to reset your machine. To reset your Vertuo® Plus®, follow the below steps.
Once you do this, the orange light will flash 3 times and turn steady orange.
This means that the machine is executing a user request to clean, descale or empty the system. If this is not what you intended, push the button to stop it and exit cleaning/descaling mode by holding the button for 7 seconds.
Check that the Vertuo® water tank is positioned correctly. You can also run a Caffenu Cleaning Pod for Vertuo® through your coffee machine to ensure the pipes are not blocked. Old coffee residue stuck inside the machine can also sometimes cause leaking or poor coffee flow. Your Vertuo® machine will be sparkly clean after the use of just one pod.
We hope this guide was able to help you with some of the most common issues experienced with Nespresso® Vertuo® coffee machines. For any other problems, consult your Vertuo® manual or machine manufacturer. Alternatively, contact us at [email protected].
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Welcome to our step-by-step guide on how to use the Caffenu® Eco Power Descaler for Nespresso® Vertuo® machines. Descaling your Nespresso® machine is an important step in maintaining its optimal performance and ensuring the longevity of your machine. The Vertuo® Descaler® is specifically designed to remove built-up mineral deposits, which can negatively impact the taste of your coffee and even damage your machine over time.
In this guide, we will walk you through the entire descaling process, from preparing your machine to flushing out the descaling solution. With our easy-to-follow instructions, you’ll have your Nespresso® machine descaled and ready to brew delicious coffee in no time. So, let’s get started!
Important points to note before you start the descaling process:
Before Descaling: Have 800 ml (27.05 fl oz) of water ready, and a full bottle of 200 ml (6.75 fl oz) descaler.
Descaling time is ± 20 minutes.
Before Descaling: Have 800 ml (27.05 fl oz) of water ready, and a full bottle of 200 ml (6.75 fl oz) descaler.
Descaling time is ± 20 minutes.
Baristas and coffee lovers alike can agree that the ideal cappuccino or latte is served with perfectly textured and heated milk, which is achieved through the frothing and/or steaming of said milk. The taste and texture of the milk, on the other hand, are dependent on a well-maintained milk steamer or frother.
Milk circuits, steam wands, and frothers require regular cleaning due to the milk proteins and residue that can build up in and around the steam wand or frother. This build-up tends to cause blockages and leave nasty, sour-smelling milk on dairy equipment. Truthfully, no one even wants to imagine taking a first sip of a cappuccino and being hit with a foul smell that comes from old milk residue left in a frother.
Furthermore, old milk can harbor bacteria that could potentially have adverse effects on our health. This is certainly something to consider when serving milk-based drinks, whether in a commercial or home environment.
That is why cleaning and maintenance are essential; it keeps foul smells and build-up away while also assisting with the upkeep of diary equipment. Cleaning also helps keep bacteria at bay.
Caffenu provides baristas and coffee enthusiasts with the ultimate solutions for maintaining and cleaning steam wands, milk frothers, and other dairy equipment, including: An alkaline-based milk system cleaner and an acid-based milk system cleaner.
You might be asking what the differences between the two are. Essentially, it is the chemical make-up of the two, which slightly differs: one being an alkaline-based solution with a high pH and the other being acid-based with a low pH.
Both cleaners, acidic, and alkaline, serve as disinfectants that assist in hygienically cleaning the milk circuits and equipment.
You might also wonder which solution to use on what equipment. The truth is, either solution can be used on any dairy-based equipment. However, it is best practice to use what your machine’s manufacturer recommends; it may require both.
Coffee machines or milk systems that use hot water and/or steam to produce frothed milk would require an acidic milk system cleaner. This is especially the case where these machines are explicitly not descaled to remove limescale and rust build-up. Further, these machines are susceptible to limescale build-up as well as the milk proteins that accumulate in the milk circuit. A typical machine that could require acidic milk system cleaner, would be a commercial espresso machine’s steam wand and dairy components.
On the other hand, machines with systems that froth milk but have no water or steam come in contact with their milk circuit and/or components would require an alkaline-based solution. Also, this is because it is primarily milk proteins, fats, and oils that require breaking down, as opposed to the limescale that builds up from water/steam contact. Hence, there is no need for the acidic solution.
To conclude, the alkaline and the acidic milk system cleaners could be used with any dairy equipment, but each offers an active ingredient to serve its specific purpose.
Valentine’s Day is here, and there’s no doubt you are showering those closest to you with love and appreciation! But what about your coffee machine? If you love your coffee machine, you need to show it. But how can you do that? It’s not like it would enjoy a hug.
The answer is simple: maintenance through regular cleaning & descaling!
Cleaning your coffee machine and equipment is essential for keeping your machine in top performance, as well as the taste of the coffee.
Cleaning your coffee machine with a Caffenu Cleaning Capsule will help with:
Descaling your coffee machine every 3 – 6 months with the Caffenu liquid descaler will help with removing limescale, calcium, and rust build-up from your coffee machine’s heating element & pipes, which will not only improve your coffee’s taste & temperature but will also enhance its performance as well as extend its lifespan!
Check out our reseller page to see where you can find Caffenu products in your area! And remember, love your machine, and it will love you back! ❤
Have you noticed your espresso machine is not working like it use to? Suddenly you only get half a cup of coffee instead of a full cup. Did the problem still persist after trying our Caffenu® Cleaning Capsules & Descaler?
Well, we have some good news! There’s no need to throw out your Nespresso® machine and replace it. This one is an easy fix! If your Nespresso only gives you half a cup, its most likely that you accidentally reprogrammed the pour volume. This can happen when you push the button to start and then push it again to stop before it has completed its pre-programmed pour.
A factory reset is really easy to do and will take you back to the original pour volumes (40ml, 100ml and for some machines, 25ml). We have compiled a list of how to program or reset some of the most popular Nespresso® machines. Find your machine below and simply reset its pour volume to factory settings or to your desired preference.
Did you know that your Nespresso® Pixie® is designed to remember your favourite cup size?
If you mainly use the espresso function, then your Pixie® automatically selects this function the next time you make a cup of coffee. It also allows you to set the desired amount of water precisely according to your preferences.
Here’s how to set your desired amount of water:
You have now set the desired amount of water and the machine is ready for use again.
Restore your Nespresso® Pixie® to factory settings:
You can also set your Nespresso® Inissia® or Citiz® machine to remember exactly how you like your coffee. Both Nespresso® Inissia® & Citiz® work the same way.
To set your preferred cup size, follow the below instructions:
Restore Factory Settings on your Nespresso® Inissia®
If you want to restore the factory settings and get back to the amount of water the machine was originally set on, follow these instructions:
Do you want to restore the factory settings on your Nespresso® Citiz® follow these instructions:
How to set your machine to make your coffee exactly as you like it:
You have now set the desired amount of water and the machine is ready for use again.
Do you want to restore the factory settings on your Nespresso Essenza®? Follow the instructions below:
The Nespresso® U® model has three different buttons or cup sizes to choose from – Lungo, Espresso or Ristretto. We recommend a cup size of 100 ml for a Lungo, 40 ml for an Espresso and 25 ml for a Ristretto.
Use the instructions below to set the desired cup size:
You have now set the desired amount of water and the machine is ready for use again.
To restore the factory settings on your Nespresso® U® machine, follow these instructions:
After you restore the factory settings, your machine will make a 40ml Espresso, a 110ml Lungo and a 25ml Ristretto.
The Lattissima Touch ® has 6 different buttons that can be used to brew coffee – The three buttons on the left make Lungo, Espresso and Ristretto, and the 3 buttons on the right make Latte macchiato, cappuccino and hot milk. We recommend a cup size of 100 ml for a Lungo, 40 ml for an Espresso and 25 ml for a Ristretto.
Here are the instructions to set the desired cup size:
To set the cup size for your latte macchiato and cappuccino use the instructions below to set the cup size. When setting these, be sure to define the amount of both milk and coffee:
You have now set the desired amount of water and the machine is ready for use again.
If you want to restore the factory settings on your Nespresso® Lattissima Touch®, follow these instructions:
After you restore the factory settings on your Lattissima Touch®, the machine will produce the following amounts:
On a Lattissima® you will find 4 different buttons. The two buttons on the right are for Lungo and Espresso and the 2 buttons on the left are for Latte macchiato and cappuccino.
You can use the instructions below to set the cup size of your Lungo and Espresso as it suits you.
Use the instructions below to set your favourite cup size for a latte macchiato and cappuccino. When setting these be sure to define the amount of both milk and coffee:
You have now set the desired amount of water and the machine is ready for use again.
To restore default settings on your Nespresso® Lattissima® follow the instructions below:
After you restore the factory settings on your Nespresso Lattissima®, the machine will produce the following amounts:
If you did not find your machine in this list, you can also consult the Owner’s Manual for your specific machine to find out how to program your desired amounts or to reset your Nespresso’s® factory settings. In addition to resetting or programming your machine, we recommend using the Caffenu® Nespresso Compatible Cleaning & Descaling Kit to clean and maintain your machine. A little TLC goes a long way!
We understand the frustration that comes from trying to brew your morning cappuccino only to find that your Nespresso® Lattissima® produces little to no milk foam. That is not the way to start a morning, but don’t worry! The Caffenu® Milk System Cleaner makes this an easy fix, and you will have your morning cuppa in no time!
It is likely that there’s some milk residue present. Not only can this clog up your milk system with sour milk, but it also provides the ideal environment for bacteria and germs to breed and thrive. We don’t even want to get into the old, smelly milk particles that may be present in your coffee! Gross!
Now, let’s get cleaning! If your Nespresso® Lattissima® has a “Clean” button, you can start there. Simply press the button and allow the machine to flush itself out. It is important to note that this does not deep clean your machine’s frother, but rather flushes out some blockage.
Next, you will need the Caffenu® Milk System Cleaner. Follow these steps:
As an extra measure, after completing the rinsing process, you can also disassemble the milk system and other accessories and wash the pieces either by hand or in a dishwasher. We also recommend regular cleaning & descaling maintenance to keep your Nespresso® Lattissima® in tip-top shape. The Caffenu® Nespresso® Compatible Descaling & Cleaning Kit is the perfect solution for monthly maintenance.
Once again, another year has come and just about gone. 2022 has been an opportunity to overcome the many challenges brought on by the previous two years, and truly exhibit the strength that arises through teamwork and persistence.
There is also much gratitude to express to our customer base for the massive support throughout this year. A big thanks is also due to our new customers who have welcomed the Caffenu brand onto their shelves!
Let us raise a cup of coffee to the year that has been!
2022 Caffenu Highlights
There are a few high points that require recognition this year; from new product launches to new relationships. 2022 has been a year for the Caffenu team to shift focus across many spheres, which includes creating room to develop new products and truly emphasise our passion for servicing the coffee industry.
Further efforts were put into launching a brand Nu website and creating plenty of educational video content and blogs, allowing coffee lovers to see the importance of cleaning a coffee machine and how to do it the right way.
New cleaning products for coffee machines such as Jura® and Breville® machines were also introduced. All of this is possible with the superb team at the Caffenu headquarters!
Check out our 2022 highlights video to see more of what the year had to offer.
We would once again like to thank all our incredible distributors, partners, resellers, and customers for your continued support and trust in our brand. This is to a future of strong and successful relationships.
We wish you a spectacular end to 2022 and an even greater 2023. Happy holidays to you and your loved ones. Cheers!
You love your Nespresso® machine, and it gives you love. You clean and descale it at least once a month to keep it in tip-top shape and stay on top of the maintenance schedule. Yet, sometimes, your machine only makes half a cup of coffee, or you end up with a watery and bitter cuppa. These things do tend to happen, even with proper maintenance and cleaning, but don’t fret! In this blog, you will find quick & easy solutions to some common Nespresso® issues that won’t cost you thousands!
If your Nespresso® machine only makes half a cup lately, you might have to reset your machine to factory settings. Don’t worry, it’s less daunting than it sounds! This guide will help you reset or programme your machine to your specific needs in less than 5 minutes!
Do you find that your Nespresso® machine is brewing more water than coffee? Yuck! We can only imagine the disappointment, but fear not! This blog will help you identify and rectify the problem, leaving you with a delicious, fresh cup of coffee with the appropriate amount of water!
Is your Nespresso® machine clogged, giving you poor and very slow flow? Or pouring coffee slower or thinner than usual? It might be that coffee is not flowing properly or even flowing at all, just slowly dripping out of the machine. Or perhaps you are not happy with the amount of coffee you are getting in your cup lately? Read more here to find out how to fix and prevent the flow problem from occurring again in the future!
When brewing a Nespresso® coffee, you should expect to taste some sweetness, acidity, a pleasing body, and, of course, freshness with a pleasant aftertaste. One thing you should not expect is a foul, bitter taste. This is not to say there isn’t any bitter profile at all; however, an overwhelming bitterness should never be welcome in a cup. Learn how to get back that coffee deliciousness here!
Do you have any other issues not listed here? Find your problem & an easy solution in this blog and start enjoying your coffee the way it is meant to be enjoyed: hot, fresh & delicious!
Remember, a little maintenance goes a long way in preventing future problems, that’s why we recommend regular cleaning & descaling. Love your coffee machine and it will love you back!
Descaling is a very important step in maintaining your coffee machine & ensuring you get a perfectly hot & fresh cup of coffee. Descaling isn’t just for your coffee machine though; we recommend regular descaling on kettles & urns as well to keep them in tip-top shape.
Before we start, we recommend that you descale your coffee machine, kettle or urn every 2 – 4 months depending on how many cups you have per month and the water hardness of your area.
To descale your coffee machine, it is best to consult your manufacturer’s instruction manual for descaling and rinsing procedures as the below are general instructions. Most machines have a descaling setting.
In addition to using the Caffenu Eco descaler, we recommend using a Caffenu Cleaning Capsule (for your specific machine). Additionally, we recommend cleaning tablets if you own a professional, and/or fully automatic/bean to cup machine. Doing so not only ensures optimal machine performance and maintenance, but also for your health and the perfect cup of coffee every time!
Check out this video for easy visual instructions on how to use Caffenu Eco Descaler on a Nespresso® Machine:
Have you ever splurged on some seriously good beans only to end up with a disappointing espresso? Its definitely happened to us! But don’t worry, here are 3 common mistakes to avoid when making your next cuppa, ensuring you end up with the freshest, smoothest coffee in town!
1. The Freshness of the Coffee
The first mistake most people make when trying to create the perfect espresso at home is not using freshly roasted or ground coffee. Coffee begins to oxidize or “age” once roasted. Most professional baristas agree that coffee is at its best 2 – 5 days after being roasted. However, you can still use them, ideally, between 7 and 14 days when properly sealed and stored. The fresher the coffee, the richer the taste! It is also advised to ground the exact quantity necessary for the number of cups you are about to brew. This is because subtle aromatic compounds of coffee start deteriorating minutes after grinding.
2. The milk
We do not recommend using low-fat milk for frothing, as it will leave you with milk filled with bubbles and no texture, which will result in a less smooth, unbalanced coffee. It will not be as rich or sweet, which could be why your lattes and cappuccinos sometimes feel like a flop.
3. Not Cleaning Your Machine
Cleaning your machine is one of the most important but most often overlooked parts of owning an espresso machine. Daily and weekly cleaning & maintenance are essential for your coffee machine’s longevity & to ensure the perfect cup of coffee. We recommend using the Caffenu Cleaning Powder or the Caffenu Tablets Blister to ensure the internal components of your machine stay sparkly clean & fresh while the Caffenu Milk System Cleaner will help keep bacteria at bay when it comes to your built-in steam wand.
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